We love helping our customers make the most out of ShipHero. That’s the focus of the Solutions team. Taking the customer from a new user to a power user. We also have a burgeoning Professional Services team that is ready to take it to the next level.

We have a great team and we need the perfect person to lead and grow the team.

The responsibilities of the Solutions team include:

  • Detail and communicate complicated workflows and features, as well as identify and understand customer goals and pain points.
  • Recommend improvements to customers existing workflows and processes in the warehouse.
  • Work with customers during the onboarding process. This entails calls, screen sharing, emails with the goal of teaching the customer how to use ShipHero.

As the team Lead, you will:

  • Hire, lead and manage our Solutions and Professionals Services team.
  • Identify ways to improve the onboarding process and implement changes as needed.
  • Be a resource for other team members across the company.
  • Work closely with the Sales team to answer questions from prospective customers.
  • Become an expert on the ShipHero platform, understanding features, and capabilities.
  • Help build out and define the processes for Professional Services.
  • Be an escalation point for customers and help guide them and team members through the onboarding process.

Requirements:

  • Experience leading a team
  • Enjoy working with and talking to others.
  • Experience working with SaaS software.
  • Experience working in a warehouse environment and with a WMS is a plus.
  • Experience with ShipHero is a big plus.

ShipHero is an 8 year old company. We've built the company with a product and engineering focus and a focus on profitability. We care about our customers and helping them succeed. We have no office, we've been a distributed company since we started and we have team members around the US as well as Argentina, Canada, Spain, Australia and more.