People Operations Generalist

At ShipHero we make it easy to manage eCommerce logistics in more ways than one. Our proprietary Warehouse Management Software (WMS) allows our customers to run an efficient warehouse and fulfill customer orders quickly and accurately. Our fulfillment division operates our own warehouses providing fulfillment services for brands across the US and Canada. We want to put this great technology in the hands of more brands, retailers, and 3PLs to help them grow.

We’re looking for a People Operations Generalist to support our team and ensure consistent, compliant, and supportive HR practices across our distributed workforce.

Location: Remote (US-based), with the ability to occasionally commute to and assist at our Dallas-Fort Worth (DFW) warehouse.

Position Status: Full-Time, Exempt (Permanent Position).

POSITION SUMMARY: The People Operations Generalist supports ShipHero employees and managers across the employee lifecycle. This role owns day-to-day people operations processes, maintains accurate employee records, coordinates US benefits and payroll activities, and helps the team apply consistent, compliant practices across a distributed workforce. The Generalist partners with colleagues supporting employees and contractors in the US, Canada, and other countries.

Supervisory Responsibilities: None. This is an individual contributor role.

Essential Functions/Responsibilities of the Position:

• Manage onboarding, employee changes, leave administration, and offboarding, including documentation, system updates, and timely communication with employees and managers.
• Maintain accurate HRIS and personnel records; prepare reports, track data quality, and protect confidential employee information.
• Coordinate US benefits administration, including eligibility, enrollment, life events, vendor follow-up, and employee questions about the 401(k) plan and other available benefits.
• Partner with payroll to validate employee data, time off, deductions, and changes for US payroll; coordinate with regional partners on Canadian and global employee and contractor processes.
• Support US employment compliance across applicable federal, state, and local requirements, including hiring and work authorization records, wage and hour practices, leave administration, required notices, record retention, and policy updates.
• Monitor deadlines and process changes; research issues, document findings, and escalate legal or complex employee relations questions to the appropriate People Operations or legal partner.
• Guide managers and employees through policies, performance processes, employee relations concerns, and routine people questions with sound judgment and discretion.
• Coordinate background checks, employment verifications, and employee documentation in line with company policy and applicable requirements.
• Support recruiting coordination, interview scheduling, and offer and reference check processes as needed.
• Improve workflows, templates, and employee communications; contribute to People Operations projects as business needs evolve.
  

Position Qualifications:

EDUCATION: A degree or diploma in Human Resources or a related field.

EXPERIENCE:

• 3 or more years of broad People Operations or HR Generalist experience, with direct responsibility for multiple employee lifecycle processes.
• Working knowledge of US employment compliance and experience applying HR policies across more than one US jurisdiction.
• Experience administering HRIS records, benefits processes, payroll inputs, and confidential employee documentation.
• Experience with the administration of compliance/leaves such as FMLA, workers compensation, EEOC, ACA, I-9, ERISA, Form 5500, state tax/UI registration, withholding and filing.
• Strong written and verbal communication, research, organization, and problem-solving skills; ability to prioritize accurately in a fast-paced environment.
• Sound judgment, discretion, and a service-oriented approach to employee and manager support.

PREFERRED EXPERIENCE

• Experience supporting a global workforce and coordinating with regional HR, payroll, or employment partners.

• Familiarity with Rippling or a comparable HRIS and payroll platform; strong spreadsheet skills.

SKILLS:

• Must have an understanding of and uphold the policies and procedures established by ShipHero.
• Must have excellent research capabilities.
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.
• Must demonstrate discretion, integrity and fair-mindedness consistent with the standards, practices, policies and procedures.
• Be Service-oriented and able to resolve employee grievances with diplomacy and tact.
• Ability to work in a fast-paced environment, multi-task, and self-learn.
• Ability to handle sensitive and highly personal information on a daily basis and maintain confidentiality in a mature and non-judgmental, unbiased manner.
• Proficient computer skills; ability to use and learn multiple systems. Advanced knowledge of Excel is required.
• Strong attention to detail, acute sense of urgency.

Perks:

• The company provides equipment you need to be happy at your job.
• PTO + holidays.
• Mandatory fun time. We mean it. Work-life balance in spades.

Our Core Values:

• Do the right thing - Our employees are held to the highest standards. We act with integrity and honesty, embrace accountability, and do what’s right, even when no one is watching.
• Tenacity - We take a relentless approach in our business: We show up expecting to win every day, obsess about serving our clients and employees, and are driven by results.
• Have Fun & Be Bold - We support work-life balance and have fun while being our bold and authentic selves.
• Scrappiness - We do more with less. We are scrappy, determined, resourceful, and relentless in delivering results.

ShipHero would like to thank all applicants for their interest; however, only those selected for an interview will be contacted.

Ship Hero is committed to a diverse and inclusive workplace. ShipHero is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age or any other characteristic protected by law. We are committed to providing employment accommodation in accordance with the law. If you require accommodations due to a disability at any stage of our hiring process, please notify our Human Resources Team.