General Manager - Markham, ON

ShipHero Fulfillment Canada is a cloud-built platform entrusted by hundreds of ecommerce companies, large and small, helping manage inventory, and ship orders to customers. Many of our customers sell on Shopify and/or Amazon. We’re driven to help our customers grow their businesses, by providing a platform that solves complex problems while engineered to be reliable and fast. We are obsessed with building great technology that is beautiful and easy to use. Our culture also reflects our ethos and belief that by bringing passionate, talented, and great people together - we can all do great things.

Position Overview

We are currently hiring an experienced General Manager to join our team in our 240,000 sq. ft warehouse in Markham, ON. This position is responsible for providing effective leadership and support for all operational areas within the facility. This position is a “hands-on” leadership role for a high velocity fulfillment operation with key departments being: Receiving and put-away, inventory management and control, same-day fulfillment of orders and returns management.

Duties and Responsibilities

• Manages within the guidelines of company policies and procedures, best practices, and provincial employment standards, maintaining clear and open communication with leadership.
• Establishes performance goals to ensure required levels of productivity, accuracy, quality, cost and organizational objectives are met.
• Ensure that regular general meetings, team member events and engagement programs are in place and effectively implemented.
• Builds positive employee relations and leads team member initiatives to create and promote an environment where team members are involved and committed to the success of the business through continuous improvement initiatives.
• Ensures supervisors and staff members are well-trained and motivated to support requirements of customer contracts and the direction of the company.
• Recognizes team member performance by providing regular individual and team feedback utilizing management reporting tools and observations.
• Actively works on succession planning through selection, development and training of operations managers, supervisors, team leaders and support team members.
• Ensures onboarding and training programs are in place to ensure all team members receive the necessary information and training to become quickly effective in their job.
• Actively promotes open communications through individual, shift and team meetings to promote an informed and aligned work force.
• Overall responsibility for operational excellence of all warehouse processes.
• Oversees inventory procedures and systems accuracy to ensure all inventory KPIs are met.
• Ensures facility maintenance contracts are in place and facilities are clean, well maintained and safe.
• Ensures team member compliance with quality assurance standards required to maintain a food-safe warehouse.
• Seeks ways to collaborate with peers to compare best practices.
• Collaborates effectively with cross functional leadership including; IT, Finance, Engineering, Project Management Team and Human Resources.
• Resolves exceptions to operations and maintains contingency plans for operational interruptions such as; systems issues, transport issues, inventory concerns and labour.
• Ensures operations have the required resources and are organized to maximize performance and customer service within preapproved budget.
• Understands and manages impact of actions and interpersonal style when communicating with the customer.
• Understands and has in-depth knowledge of commercial contract and executes operational plan to achieve customer account commercial terms and conditions.
• Provides reporting, analysis and improvement recommendations on achievement of key performance indicators.
• Ensures operational budget are controlled and can effectively explain all variances.
• Reviews, approves and exports weekly labor hours for payroll processing.
• Works with their management team to develop and implement business plans to improve financial and service performance year over year.
• Ensures that customer and company KPI reporting is done in a timely and effective manner to accurately and proactively measure the performance requirements for their sites.
• Ensures managers, supervisors and team members comply with all regulations under the Occupational Health and Safety Act in their jurisdiction including; safety, violence and harassment laws.
• Performs other related duties as assigned.

Qualifications and Skills

• High school diploma or equivalent required; Associate's degree preferred.

• Minimum five (5) years warehouse leadership experience, with (2) years managerial experience, preferably at an E-commerce Fulfillment company
• Experience in multi-facility and/or multi-client environment preferred.
• Previous experience with Warehouse Management Information System (WMS)

SKILLS:

• Operationally strong with sound business judgment obtained through supply chain experience at the managerial level.
• Proven ability to consistently meet or exceed performance metrics (KPIs).
• Takes initiative and can implement continuous improvement initiatives that drive financial and service excellence.
• Able to lead change and motivate team members to adopt new methods and practices required to meet changing business needs.
• Enhanced commercial financial skills for analysis and budgeting.
• Ability to lead a team that supports the company’s values and business direction.
• Systems savvy with the ability to create control tools through effective software applications primarily MS Excel and Word. Experience working with a warehouse management system (WMS).
• Uses analytical reasoning to quickly understand and identify issues and propose solutions to solve problems to resolution.

• Ability to create a high-performance team environment focused on process excellence and commercial results.

Position Requirements and Working Conditions:

• Must be able to lift to 50 pounds at a time.
• Must be able to walk and stand for extended periods of time/duration of shift.
• Must be able to hear and see in accordance to safety measures in the warehouse.
• Must be able to traverse and access all areas of the warehouse.

ShipHero Fulfillment Canada Inc. would like to thank all applicants for their interest; however, only those selected for an interview will be contacted.

Ship Hero is committed to a diverse and inclusive workplace. ShipHero is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age or any other characteristic protected by law. We are committed to providing employment accommodation in accordance with the law. If you require accommodations due to a disability at any stage of our hiring process, please notify our Human Resources Team.

ShipHero Fulfillment Canada Inc. would like to thank all applicants for their interest; however, only those selected for an interview will be contacted.

Ship Hero is committed to a diverse and inclusive workplace. ShipHero is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age or any other characteristic protected by law. We are committed to providing employment accommodation in accordance with the law. If you require accommodations due to a disability at any stage of our hiring process, please notify our Human Resources Team.