Hello. We are ShipHero (https://shiphero.com). We have built a software platform entrusted by hundreds of eCommerce companies, large and small to run their operations and we continue to grow. About US$5 billion of eCommerce orders are shipped a year via ShipHero. Our customers sell on Shopify, Amazon, Etsy, eBay, WooCommerce, BigCommerce, and many other platforms. We’re driven to help our customers grow their businesses by providing a platform that solves complex problems, and is engineered to be reliable and fast. We are obsessed with building great technology, that is beautiful, easy to use, and is loved by our customers. Our culture also reflects our ethos and belief that by bringing passionate, talented, and great people together - you can do great things.

Our team is fully remote, the company has always been remote. We communicate regularly using video chat and Slack and put a strong emphasis on asynchronous work so people have large chunks of uninterrupted time to focus and do deep work.

We are seeking an experienced Senior DevOps Engineer to join our growing team. We are looking for someone with a recent track record of building and maintaining complex infrastructure within AWS (Amazon Web Services). You would be a fundamental team member, focusing on building a solid foundation for the platform. We seek excited and driven people to continue growing with the experience of working with talented engineers and helping others improve.


About You

You understand that great things are accomplished when people and teams work together.

You feel comfortable owning processes and tools for deploying to production and scaling.

You understand modern web architectures and tiers.

You have a solid understanding of security best practices.

You take pride in your craft.

You have made (a lot of) mistakes and, most importantly, have learned from them.

You are comfortable and even enjoy mentoring others in different skill sets.

You have worked on medium and large projects that have gone to production and lived there for a while.

You have a passion for automating, developing, and improving complex workflows.

You have strong scripting skills


Tech Knowledge

We are looking for 4+ years of experience with AWS and:

* DynamoDB, SQS (Simple Queue Service), RDS (MySQL), Lambda, S3

* Maintaining and debugging MongoDB / (AWS DocumentDB)

* Practical application with Infrastructure and Application Monitoring

* Comfortable debugging running applications for memory leaks, CPU, and usage, especially under Apache, mod_wsgi, Nginx, and Gunicorn

* Broad knowledge of cloud security, infrastructure-as-code

* The skills to write infrastructure-as-code and automate routine activities

* A record of working with teams across an organization to achieve security goals

* Python (preferably 3.6+)

* Terraform including authoring modules

* Linux (Amazon Linux 1/2 and Ubuntu 18.04)

* Git version control (we use Github)

* CI/CD automation (we use AWS CodeBuild and CodePipeline)


Bonus Tech Knowledge (Nice to have but not required)

* AWS Elastic Beanstalk

* Docker and building images including multi-stage with secrets

* Monitoring tools

* Container security | ECS, Docker

* Elasticsearch

* AWS Organizations and multi-region / multi-account


The Role

Provide hands-on configuration, setup & maintaining our staging and production environments.

Collaborate with engineers on monitoring & debugging solutions.

Developing, automating, and operating our cloud infrastructure platform

Respond to incidents, ensuring the restoration of services when required

Contribute to the team's backlog of activities.

Be part of on-call support.

Automate yourself and others out of everyday tasks.

Ability to estimate effort and ship on an agreed schedule. Comfortable pushing yourself and your team members when challenges pop up.

Learn and push those around you to do the same – this is a craft that you're constantly improving upon.

Implement solutions that are pragmatic to get the platform built.

Have the confidence to work with experienced and talented people to build great things; you are not a "rock star" but a team player that takes the initiative.

We want everyone to be self-sufficient and firmly believe how we collaborate & communicate is of significant importance. Here is a glimpse of how we roll: https://shiphero.com/careers/communication-guidelines/